Once you’ve signed up for a plan, you can get started on building your event and selling tickets. View a step-by-step guide on how to get started selling your event tickets on Stellar.
Stellar has several plans available to suit the needs of your organization with fees starting at $0 set-up fees and 9.9% service fees. Find out more about our plans and pricing.
With Stellar you can sell tickets to livestream, video-on-demand, and in-person events. We also support the sales of merchandise, bundles, subscriptions and soliciting donations/tips. Find out more about working with Stellar.
Stellar has built-in integration with the credit card processor, Stripe. The integration allows you to seamlessly process payments via the Stellar site. Learn more about the Stellar and Stripe integration.
Every organization on Stellar has a home page that is customizable and will include all of your organization’s upcoming events, bundles, subscriptions, and/or merchandise items listed. In addition to a home page, event organizers also have the ability to add additional pages. Some examples of other pages an event organizer may want to build would be pages for their mission/vision, staff, donors, press room, etc.Stellar’s Professional and Volume plans allow for customizing the look and feel of your content with theme and image tools as well as custom domain names.
Image and video specs for your organization's home page and event listings can be found here.
Stellar has built-in support for marketing pixels, including Facebook and Google Adwords. We can support affiliate marketing with customizable tracking links. Learn more about our marketing tools.
Stellar provides best in class livestream security through multiple layers of conditional access. Read more about our content security model.
Ticket holders can watch live streams or VODs on a variety of different devices and apps. They can watch on their computer, phone, tablet or TV. The Stellar app is available on AppleTV, Roku, FireTV, and Samsung Smart TV’s. Guidance on how to watch an event on Stellar can be found here.
A livestream is broadcasted live at a designated date and time. It cannot be paused, rewound, or fast-forwarded and can only be watched at the time of its airing. Alternatively a video on demand is available for a range of time designated by the event organizer. During the VODs range of availability, customers can watch the VOD as many times as they’d like and have the pause, rewind and fast-forward functionalities.
We are always striving to be inclusive and are always working on ways to support audio and visual captioning. Stellar streams can support a variety of methods for offering captioned content.
Stellar does not record livestreams. If event organizers would like to offer their livestream as a VOD, they will need to record the livestream, save the file as a .mp4/.mov and upload the asset for the VOD to Stellar.
To produce a livestream you will need access to the internet, a computer, a camera, a video capture device, an audio interface, and an encoder (software or web-based). Please visit How To Produce An Online Event to learn more.
We support streaming using any software that does RTMP (the same as YouTube, Twitch, and other platforms). Typically we suggest you start with OBS, but we also support vMix, StreamYard, Wowza, etc... Explore our streaming guides for more information.
Stellar's In-Person ticketing product allows you sell General Admission tickets as a stand-alone option or in conjunction with your livestream/VOD ticket offers. When customers purchase a ticket from an in-person inventory they will be issued a ticket with a QR code that they can print or produce on their mobile device to be scanned at the door. Stellar offers an app for organizers that will allow you to sell and scan tickets at the door with a mobile device.
No equipment is required. Stellar offers an app for organizers that allows you to scan tickets with a mobile device and offers the option to sell tickets on-site using an optional credit card reader. More information can be found here.
When selling tickets on the Stellar platform, you are the merchant and are responsible for customer service related directly to your content and ticket/merchandise sales. As a Stellar organizer, you will be required to provide a customer support email address in your Dashboard settings. This is where your customers will write in with any customer inquiries. The most common customer service questions can be found here.Stellar’s customer service team is available to handle any and all technical support-related issues. Customers can reach Stellar’s support via email at firstname.lastname@example.org and via the help module on the site.
Issuing a partial or full refund can be done from Stripe. Depending upon the reason for the refund, you may need to revoke the ticket to prevent access to the content. Revoking a ticket associated with a purchase must be done in Stellar. For step-by-step instructions, please visit How to Issue a Refund.
There are several ways to issue complimentary tickets in the Stellar dashboard. Depending upon your plan, free/comp tickets can cost $1-$2 each in Stellar service fees. If you’re not sure if comps/free tickets are included in your plan, reach out to Stellar’s Organizer Support team.